Forgot User ID or Password
Enter your current email address, and we'll send you instructions to create a new password or retrieve your User ID.
- User: {{clientName}}
- {{clientAddress}}
- {{clientCityStateZip}}
- {{clientPhone | tel}}
- View Profile
Today:
Monday, October 7, 2024
1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
Penalty Free Amount
Remaining Penalty Free Amount *:
{{thisPenaltyFreeAmount | currency}}
*Any future distributions you have scheduled are not reflected in this number. Please contact us if you have questions.
Withdrawal Details
Total Withdrawal
{{thisWithdrawal.TotalWithdrawal | currency}}
Surrender Charge
-{{thisWithdrawal.SurrenderCharge | currency}}
Bonus Recapture
-{{thisWithdrawal.BonusRecapture | currency}}
MVA
{{thisWithdrawal.MVA | currency}}
State Withholding
-{{thisWithdrawal.StateWithholding | currency}}
Federal Withholding
-{{thisWithdrawal.FederalWithholding | currency}}
Overnight Charge
-{{thisWithdrawal.OvernightCharge | currency}}
Check Amount
{{thisWithdrawal.CheckAmount | currency}}
Sent Electronically
YesNo
Required Minimum Distribution
Payment Amount:
{{thisRmdAmount | currency}}
Required Minimum Distribution
The Required Minimum Distribution(RMD) amount for the current year is provided in the Fair Market Value document available here:
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Authorization Code Entry
Authorization code entered successfully.
Authorization Code Entry
Unable to accept authorization code.
Enter Authorization Code
The authorization code located in your letter from American Equity must be entered to acquire full access to your account and to prevent your account from being locked.
Authorization Code:
Recent Requests
No recent requests found.
{{workrequest.TaskName}}
Contract Message
This contract can not be displayed at this time.
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Paperless Options for
Annual Statement/11 Month Summary
* Do you wish to receive only an electronic copy of your Annual Statement/11 Month Summary?
* By selecting YES you will be notified by email when a new electronic document is available for review. If you choose NO you will receive both an electronic and paper copy of your Annual Statement/11 Month Summary. Please allow one business day for this election to take effect. This election will apply to all American Equity annuity contracts you own.
Notice
If you submit an electronic distribution request prior to 11:00 am CT on 12/31/20 it will process for the tax year 2020. If received after 11:00 am CT it will be processed in tax year 2021.
Contract Notification
Contract(s) are under maintenance. Please call our Customer Excellence Team for immediate assistance at 1-866-233-6660 and reference number AE4923.
Account Message
One or more of the contracts in this account could not be displayed due to a pending claim. Please contact the Claims Department at 877-542-8847 for assistance.
Account Unavailable
This account is currently unavailable due to {{block.Reason}}.
If you need assistance, please contact the {{block.Contact}} at {{block.ContactPhone}}.
Successful Account Update
Your information was updated.
Successful Enrollment
Your information was found and a new account has been created for:
- {{main.username}}
- {{main.password}}
Successful
Your User ID has been successfully updated!
Please sign in with your updated User ID.
Password Reset
Your password has been successfully updated!
Thank you for your password reset request
If an account associated with that email address is found, a password reset email will be sent to that address.
Reallocation Successful
Your reallocation request has been submitted. You will receive an email confirmation shortly.
Error Warning
Reallocation total must equal 100%.
Error Warning
{{passwordErrorMessage()}}
We need to connect with you!
Account Update Failed
Email
We were unable to update your account. For your security we suggest you contact us for assistance.
Call our office
Today:
Monday, October 7, 2024
For assistance resetting your user id and/or password you can call us at 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance resetting your user id and/or password you can call us at 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
We need to connect with you!
Password Reset Failed
Email
We were unable to update your account. For your security we suggest you contact us for assistance.
Call our office
Today:
Monday, October 7, 2024
For assistance resetting your user id and/or password you can call us at 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance resetting your user id and/or password you can call us at 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
We need to connect with you!
You have tried to reset your account unsuccessfully 5 times
Email
For your security we suggest you contact us for assistance.
Call our office
Today:
Monday, October 7, 2024
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
We need to connect with you!
You have unsuccessfully tried to reset your password.
Email
For your security we suggest you contact us for assistance.
Call our office
Today:
Monday, October 7, 2024
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
Error Warning
We were unable to create an account because the information entered could not be verified. Please contact our service department if you need assistance enrolling.
Call our office
Today:
Monday, October 7, 2024
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
Error Warning
There was an error resetting your password.
Call our office
Today:
Monday, October 7, 2024
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
Account Disabled
Your online services have been disabled due to having no active contracts. Please contact our service department if you have additional questions.
Call our office
Today:
Monday, October 7, 2024
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance during normal support hours, call 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
Error Message
There was an error submitting your reallocation.
Call our office
Today:
Monday, October 7, 2024
For assistance you can call us at 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
For assistance you can call us at 1-866-233-6660
Support Hours
Monday-Friday 7am-5pm CT
You may also email us during non-business hours and someone will contact you with assistance during normal business hours
You have tried to login unsuccessfully 5 times. For assistance with your password, please click here:
Additional Resources:
1-866-233-6660
Please call for assistance during support hours
Monday-Friday 7am-5pm CT
Please call for assistance during support hours
Monday-Friday 7am-5pm CT
service@ae-newyork.com
We need to connect with you!
You have failed to log in and change your password within 24 hours of requesting a reset.
For assistance with your password, please click here:
1-866-233-6660
Please call for assistance during support hours
Monday-Friday 7am-5pm CT
Please call for assistance during support hours
Monday-Friday 7am-5pm CT
Change Password
You must change your password to continue.
Online access unavailable
The policy you are trying to access is currently not available for online viewing. Please contact our Annuity Service Department at 1-866-233-6660 with any questions.
Error Message
Mailing Address
P.O. Box 71157
Des Moines, IA 50325
Office Address
1979 Marcus Ave, Ste. 210
Lake Success, NY 11042
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